I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience. The office was only used on weekends when I was not traveling for work. They can even look at inventory availability and have dates when it will be sent out and still can't get it done. Harrisburg, PA. $1,100 $1,200. Had the worst customer service coming here. Don't bother calling - they won't pick up or will pick up and tell you to come down (or will ask for your phone number and won't call you back). The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. Each cover is custom-made to fit specific Restoration Hardware products. We'll be back in for our chairs :). Now we are at the 4th delivery window - the 15th, then the 16th, then the 19th, and now the 20th. in as fast as a few days, and our network of third-party carriers I was holding off on this review because I thought she would call me back and return some of the shipping costs. I was there earlier this week and Jules and Angela where very helpful. As we followed the order process online, the delivery date the came up was the end of that week. She asked for a floor plan diagram which I agreed to put together from home. I have had a hamper on back order since May!!!! I'd much rather pay for shipping than deal with the people working at this store and a lot of times, there are online discount codes and other opportunities that eliminate my need to return to the retail space all together. The best RH outlet! Then they called to say they couldn't come at all. Leather couches looked like they've been in the family for years. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. But, when you actually placed the order, the delivery date was a mystery. I like deals, I love decor, and I love cool stuff. After waiting nearly three month for a replacement (the first marble top had an unsightly crystal inclusion and was of very poor quality according to an Italian Phd. You'll be surprised at what you find. Searching for the ideal restoration hardware daybed sofa? Lounge chairs are embarrassing every single one of them. $275.80. I called RH customer service new accounts again: the woman who answered couldn't have been more disinterested. Don't even get me started on this place. You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. Instead, she went up to another family that had just walked in. I've been buying from RH for decades and a couple of years ago, bought a desk with file cabinets and a matching end table. The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. Sometimes I go there just to relax. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. Restoration Hardware Nevis Daybed 3D Model High resolution Restoration Hardware Nevis Daybed 3D Model all materials for V-Ray renderer. (Points!) I went in for the first time on a Friday around lunchtime. (22% off), Sale Price $26.40 Share. What I'm surprised about is that they didn't come to our home to physically look inside the house before they did the design. Etsy uses cookies and similar technologies to give you a better experience, enabling things like: Detailed information can be found in Etsys Cookies & Similar Technologies Policy and our Privacy Policy. These things are as thick as my college textbooks, and for what? Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade Brand: Restoration Hardware Depth: 35"d Height: 70"h Location: Natick Item Number: 31970-13 Item ID: 106196 Category: Floor Lamps From: 11/18/22 - 12/17/22 Price: $584.99 From: 12/18/22 - 1/16/23 . securely stored in our temperature-controlled warehouses. Thank you. $243.00, $270.00 Restoration Hardware (RH) does not allow reviews on its website and I now understand why. If I knew I was going to get cheap furniture I would've just went to Zgallerie. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Salesman: Why, do you want to buy it? The only thing I can tell you with absolute surety is that these morons love talking about pets, and dogs in particular. Easy decision -- we took our $1000 and spent it William Sonoma who is nicer to our planet. We reschedule for Friday the 19th, the earliest possible date. The staff, especially Jill, are all SO nice and helpful! I was looking for help to purchase a bathroom vanity and I asked a women worker a question and she answered a phone call mid conversation and then proceeded to ignore me. Being there, even for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon. Why the people who WORK there have such a attitude? Item ID: 354641 Dimensions: 79 " W x 41 " H x 43 " D Twin: W38" D75" Inner Measurements: W75" D38" I love RH, in fact about 30% of what is going into our new home are from RH. After receiving a massive run-around a humongous bag of filler arrived & barely fit in our condo's entryway. It included lounge chairs, loveseats, armchairs, dining table and dining chairs. Well.Upon waxing the stools (Which took 3 hrs. Add to Favorites . Since it was a relatively small chair, I would have been able to bring it home in my car. Then RH moved in the crap that fell off the truck or was in a rollover accident somewhere in the Mojave desert. Ethan Allen and Pottery Barn both did in-home consults before they started the design consult process so they actually knew what the whole home looked/felt like before they suggested furniture. The guy who greeted us at the door said none of the chandeliers give off good light. So I thought, "I'll just wax these stools, and they'll be fine." Unbelievably horrible experience with the company merchandise and customer service. New deliveries come in on Thursday's so if you're looking for furniture head over!! Please be aware that sales Restoration Hardware furnished my second home in park city. They didn't seem surprised and simply recommended their expensive leather conditioner. Unless this company changes their game, I would avoid doing business with them. Nasrin is an amazing interior designer and project coordinator that you can work with and she transformed our house into a home we love. We had to jump through several hurdles and had a lot of difficulty placing our order. Even so, there has been some mixed shopper feedback with regards to the sales experience and perceived quality and durability of certain pieces, particularly in light of the higher price points. There were maybe 2 other customers in the store and at least 4 employees from what I could tell. If there's one thing I've learned whilst perusing Restoration Hardware is that clearly rich people prefer dull, muted, depressing colors. Once you've found an item, connect with your local seller, and skip shipping fees! We couldn't be there in time, so we told them to return the pieces. Hands down the best RH store. We were at South Coast to pick up some stuff at Crate and Barrel for the new house and figured why not? She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. He furnished his own home with pieces from the RH outlet, and you can tell he's genuine and speaks from experience. You pretty much get what they give you. They had a few tables. We were assisted by Jennifer a blond haired gal. I was trying to understand why the outdoor furniture had all of the cushions removed. We will receive delivery in early July. Avoid this store. $2,300. Find items in Finds on Nextdoor - all listings are local. It's an absolute joke. I was very surprised, as I've always found RH to be top quality. We want you to love your piece. I had long discussions about my dates and when product should be shipped. They have alot of brand new items that that are straight out of the boxes and the prices are very affordable for the quality of furniture, so thank you RH corporate! I'm afraid to shop there again. Delivery Quote Dimensions . Beautiful couch. RH unilaterally changed that to Tuesday the 16th. The cons: High prices. I mean, I do like your style, but a little splash of something bright and cheerful wouldn't kill you. Bad idea. No one thought to tell me that. To enable personalized advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. Its also home to a whole host of one-of-a-kind items made with love and extraordinary care. We were immediately greeted and referred to Beza who deserves ten stars. Design Plus Gallery presents the St. James Sleigh Daybed. Found something you love but want to make it even more uniquely you? RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. Pick up from our warehouse in Culver City. related delivery or restocking fees. The popular Danish brand with its functional furniture loved by design enthusiasts across the globe is here. Never miss new arrivals matching exactly what youre looking for! There is no quality control. Local Pickup. No thanks. Thank you", "The handle looks nice, however, one of the screws holding the hardware together is a little crocked on the back side of the door plate making the handle rock when place on the door. I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. 15 watching. There were two sales girls standing there who said absolutely nothing. Can't wait to receive our furniture. Chairish uses cookies to enhance your experience, allowing features like. We are so happy with the Leather Maxwell couch we bought. Shop elsewhere, unless you enjoy wasting your time and getting pissed off. They painted the walls grey-brown, making it feel less like a store and more like my mother's dark house. Several items were defaulted and had to be sent back, but half a year has passed, I haven't got my refund. Wtf? All this aggravation for $17,000. (10% off), Sale Price $14.40 Then then turned her back to me and proceeded to the back of the room to run her fingers over fabric. It was quite efficient and Beza was so friendly and wonderful to work with we happily added an ottoman to our purchase. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. Will not return since my first impression was unfriendly. You get 20% off of your purchase." NEVER STEPPING FOOT IN THIS RIDICULOUS PLACE AGAIN. However, quality always wins because, if you have a great eye, you can make any well-made, ugly sofa look good. Each botanical is one of a kind but RH makes the selection, not me. In addition, none of the small pillows stay put. I've been coming into this location trying to buy a couch for literally 3 months. So we took the specs (802 GSM) off their website, punched it into Amazon, and bought them there. We ended up buying two mirrored bedside tables and we love them! Share : Professional Delivery Required. We will definitely be back and will ask to work with him. I also recently purchased six arm chairs for my kitchen table in the perennial fabric and they are all in perfect condition. Even the stuff on sale. First they lied to me as to the shipping date, 12/27/2013. Excellent quality leather. When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. Ask for Jules, she is simply the best!! I mean, everything from the customer service to the quality of the items they sell is piss poor. Calculate delivery to your zip code. Horrible place. What is not to love about this place?! Set on a cantilevered frame, the molded seat and back sport race car-inspired seaming. None of the furniture on the floor, My overall experience with this store was decent, My husband and I went here to buy our first brand new couch, Unbelievably horrible experience with the company. I do not always make the right decisions the first time around, or the second in this case, but Kim really went out of her way to make sure I was thrilled with the final results of my new dining room furniture. Sale Price $19.48 Don't expect your box coming from China or Vietnam to have product that is not broken or checked for quality. 465 California Street This store has a variety of items- couches, dining sets, outdoor furniture, bedroom sets, lamps, rugs, linens, towels and much more. We cannot say as of yet the final product, due to its customization. That's two broken tables. It's a showroom. Terrible corporation with zero social responsibility (10 pounds catalogues sent arount) and semi-criminal membership techniques (no notice of renewal, charging credit cards). Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! No one would get back to me pretending they didn't get my e-mail. I was so excited to come here because I LOVE Restoration Hardware. Everyone who walks in compliments how lovely it's coming together. Everything I purchased did end up being in great to excellent condition but they do have pieces that have flaws. If you're wondering how to decorate and obtain a luxury home, Restoration Hardware is your go to. Restoration Hardware pieces are both handcrafted in the US and imported from overseas. It needs a cleansing of sales people! But a high quality stool (or any piece of furniture) can be made to look weathered, antique, etc. Try Pottery Barn or CB2. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I don't understand how this place has such a low rating. Just want to give a shout out to Debbie. Nashville, TN. Was: $394.00. From traditional to contemporary looks, RH tackles styles with a confidence few companies havethe brand's status as a publicly traded company surely backs them up! But everything is of a great quality, so if it's something that you can afford, you should do itand know that you'll make me jealous. What I put in it was a bar of soap! Others mentioned issues with delivery and mixed interactions with the sales staff. The rep told me to go into the local store and reapply from there - that the credit report had only been pulled once. Jaime went off to look at linens and I went to look at some of the tabletop items for decoration that are usually overpriced, but pretty to look at. Not true. for each one." Those partners may have their own information theyve collected about you. Bye. We purchased a leather beanbag chair. Horrible customer service inside the store. Restoration Hardware's bedding comes in cotton and linen, and shoppers have over 50 different bedding collections to choose from. 2023 Chairish, Inc. All rights reserved. I couldn't get any phone calls returned. But when I got there it was a lot of over priced damaged furniture. Available nationwide. Extremely rude and arrogant sales staff. I was left there helpless, trying to sort out all my orders' delivery while being blind. Fill out the requested information. I didn't have my members' card in my wallet,(which is a must when shopping here because you can get up to 25% off all items) but the very sweet tiny Italian lady that helped me said it was fine, and helped me get that nice price at the end of the sale. Me: Well not this particular one, but I'm interested. Oh and when I looked their way trying to make eye contact with them, they did stop chatting and look at me, for like about 2 seconds, and then, went back doing whatever they were doing without saying a word. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. ", "Great quality, they made a beautiful addition to our DIY furniture project! Gigi and her team at the Palo Alto Restoration Hardware is amazing!! Highly recommend! What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! Buyer beware. I am so disappointed. Damaged furniture, being sold out of this "outlet" at 30% off. The filler got everywhere. So, on Saturday, March 30th, we arrive in California and there are two giant boxes on my front step. I haven't heard from anyone. Bad customer service destroyed my loyalty to this brand. Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos Like all things you read on the Internet, understand there is no better judge than yourself. They just relied on pictures we sent (for the master bedroom, they didn't even know we had carpet or know that the master bathroom is visible from the master bedroom and that the look in the master bedroom should tie to the style/look we had in the master bathroom). They have behaved indifferently almost to the point of acting rude. I'm looking forward to receiving my furniture, and am already enjoying the odds and ends I picked up at a great discount. We enter the store looking for two items, a chair for my husband (who is very picky about 'his' chair) and a sofa. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved. After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. Kaiyo only accepts furniture that meets our high standards I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! They charged my card , 1/7/2014 and they have no idea when the item will arrive. Restoration Hardware Cloud bed. When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. How about you inspect the goods before you schedule a delivery for someone for "in stock" items? YUCK, don't go unless you want dirty, spotted broken furniture. This incident made me really think twice about ordering anymore RH items. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Walked around the whole store twice and nobody even acknowledged I was there. Free shipping available I can't wait to continue to find pieces for our house. Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. Meets or exceeds stringent chemical emissions standards. because buying good feels good. Everything here is absolutely stunning & wont let you down! Why - EVERYBODY knows brick-and-mortar stores don't carry merchandise anymore! Also, I never like when people say, "I SAVED _____ DOLLARS!" I have had nothing but problems. Great to have this in Gilbert. Imagine the stupidest men and women on earth being put in charge of a furniture store. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. When the sales representative began the order process, it showed the end of the week as the delivery date. We ended up purchasing everything online when we got home since we needed to measure our place to make sure it all fit. Unbelievably snobby sales people. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. He literally came and pushed it with his thumb until it didn't show. I've spent a lot of money at this place. Side note: keep in mind that they do not deliver anything you purchase so you just find your own way of transporting the merchandise yourself! I am and have been an RH Member since the program was introduced. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. There were issues with my order due to vendor production and delays. I mean WTF is this place? The store is also kinda dark which is weird. Disappointed in the downtown Santa Barbara RH-the designer wasn't too helpful in coming to the home; only wanted to sell and less concerned about the space and other RH furniture already purchased. Okay, what else am I going to do? See Our Top Choice For Bedding: Resident HomeUnlock The Coupons. Entire chest is metal clad. Do not, under any circumstances, buy a cloud sofa in leather, which we did, believing our sales person that it was easily cleanable (we told her it was in the family room)--every single thing (a drop of water, a crumb from a cracker) leaves an unremovable stain. The pros: Clean and modern styled bedding options. If you're looking to give your house that extra modern touch this is your store! I bought a few pieces of furniture about 5 years ago and the chairs are falling apart. That's all it matters. Nashville, TN. Buy & sell from everywhere. Debbie is awesome. FROM DENMARK. Almost all purchases will be past the lame 30 day policy. It was ludicrous nonsense. Without going into the 89 minutes I sat on hold or the 14 phone calls from various customer service reps that did t know what was going on, it turns out my table didn't end up on the truck. You cannot make this stuff up. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes Yes it's pricy, it's not world market or pottery barn, but you pay for what you get and this place strives on quality! Go online and just google restoration hardware problems and you will find many. I've enjoyed RH designs and have made several purchases. SPONSORED. I need a few more pieces to complete my look so I'll be making an appt with Kim, who I might add, feels like visiting with a fun friend! DO NOT buy fixtures from them. Restoration Hardware Casegoods and Storage. We look forward to purchasing products at RH Walnut Creek thanks to the great experience. i never go back there prefer to go to corte madera don't go to the one in SF. most of the people who work there think they are the client. no way. I thought it a little odd that we didn't discuss style much so I offered that I am more drawn to the "modern" collection and that I want to avoid anything too industrial looking in the room. I find it completely useless and environmentally irresponsible. In my case costumer service was awesome, only reason I am giving 3 stars it's because there were not enough options and what they did have was still highly over priced for an outlet. The customer service gave me a run around for 3 weeks. A generous tufting on the back and sides more Design Plus Consignment Gallery San Francisco, CA Ask the seller SUPER SELLER Details Dimensions 84W 60D 37H Styles With this, and feeling despondent, I gathered my daughters and walked out. I will be back for more. $841 Set of 2. I've had terrible delivery experiences on 4 pieces of furniture this year (out of 5). Learn more. Terms of use and Requested Service Type(s) White Glove. Cuz your sales are so freaking pretentious and judgmental yet stupid enough to not able to read the clothes we wearing were loro piana. Does shopping on Etsy help support small businesses? I have no idea why you would think otherwise if they are including it in your package! You Might Also Like Check out their commitment -- ir.williams-sonomainc.co. I purchased outdoor furniture for over $22,000 (after a big discount).
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