When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Visit the Avoid Scams page for information and resources. Looking for U.S. government information and services? Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! The USCIS offers multiple ways through which you can get in touch with them for any kind of help. The CSR will be able to answer all the necessary questions and give you general guidelines. Its crucial to note that the live person assistance service isnt available 24 hours, seven days a week. USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case. Processing times vary from office to office. Biometrics appointments are scheduled automatically. A .gov website belongs to an official government organization in the United States. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. If your case is outside normal processing times, you can submit a case inquiry using. Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website. Check for any processing time applied to your case. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. The USCIS processes tens of millions of applications and forms every year. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. Enter the receipt number to hear your USCIS case status. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. Call volume is heaviest on Mondays and tends to get lighter throughout the week. A .gov website belongs to an official government organization in the United States. But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process. On the weekends, this service is not available. United States Citizenship and Immigration Services. If your queries remain unanswered, press the keys as directed. Press 4 to locate the nearest USCIS local office or application center. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. The redesigned IVR has only 3 main menu options. I-130 Texas Service Center . Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. Looking for U.S. government information and services? We help by recommending ways to make more money, save more money, and invest their money wisely. Secure .gov websites use HTTPS As a result, they have put in place this mechanism. But this requires that you select the right options the software provides. Call USCIS 1-800-375-5283 The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. Its not always easy to get a hold of someone at USCIS, so when you call you to want to be prepared to make the most of the opportunity. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. Read more on ourImmigration Relief in Unforeseen Circumstancespage. A .gov website belongs to an official government organization in the United States. Each case is unique, and some cases may take longer to adjudicate. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. We have many resources to help you achieve your goals. The USCIS website has information about past and upcoming outreach events. You can find answers to many common questions right here on our Website, and were always just a phone call or email away if you need us. Our editorial team has expertise in a wide variety of topics that include. Share sensitive information only on official, secure websites. USCIS Customer Service Number and How to Reach Them? Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. The information on this page is out of date. What USCIS Issues Can and Cant Be Resolved Over the Phone. USCIS does not provide a general facsimile (fax) number. How can I make sure I dont miss a return call? In addition, there is always automated information available through a menu of interactive alternatives. Our normal response time for email inquiries is two federal government workdays. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. The information on this page is out of date. La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. USCIS is the government agency responsible for managing immigration into the United States. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. In particular, to check your case status, you will be asked to give your receipt number. Severe hazardous weather can cause our offices to close. If you dont have access to your receipt number. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. the .gov website. DISCLOSURE: Furnishing this information is voluntary. Qu debo hacer? USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. Community Based Organizations (CBOs). They can also gather data on outstanding and resolved cases and information on in-office appointments. Review our. Email myE-Verify: myEVerify@uscis.dhs.gov. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. More posts from r/USCIS. Case Status Online Case Status Search (uscis.gov). Looking for U.S. government information and services? Please call the Contact Center at 800-375-5283 to request an appointment. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Get your call transferred to a field office. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Do not become the victim of an immigration scam. Press 2 to inquire about the latest petition youve filed with the USCIS. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? Before dialing the USICS, you must be prepared. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. Overview There are certain fixed hours within which you need to call. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Citizenship and Immigration Services (USCIS). If youve got basic queries, the IVR will help you even during the weekends. Be friendly and polite to the customer service representative. But they cannot answer specific questions about a case or provide legal help. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Press 2 if you do not know your receipt number. The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. Review our. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. Were here to help. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. Press 3 to inform USCIS about the change of address. The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. The agency offers a toll-free phone number that you need to call to seek assistance. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. Press 2 talk to a customer service representative. Filing a form online is easier and faster than paper filing. Press the star (*) key for all other related information. Press 3 enter the US citizens services section. Enjoy the rest of your day" and they disconnected me. For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. Review our. Can't find something? Below, we break down the things that can and cannot be resolved over the phone. View your case history and upcoming case activities, . USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. Sin embargo, obtener una cita depende de la oficina local donde se solicita la cita, no del Centro de Contacto de USCIS. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Official websites use .gov Press 8 if you want to receive information as per the freedom of information act. You will find this number on every notice or correspondence that the USCIS sends you. Secure .gov websites use HTTPS You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. They are meant to respond in 30 days but . You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. Press 2 if you cant locate your receipt number. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. Dont be vague about your questions. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. Press 1 - to call USCIS and get a form. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. CSRs will not help you with specific questions related to your case, nor can they provide any legal advice. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. Review our. Twitter is considered better for a prompt response. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . The old IVR had10 main menu options for the customer to listen through in order to make a selection. How to Make Your Communication with the USCIS Contact Center More Effective. If it cant, then itll route the call over to a live person. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. Click here to locate the nearest USCIS office. The USCIS service center operates on a two-tier model. However, the Interactive Voice Response system is open 24/7. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday - Friday, 8 a.m. - 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. Official websites use .gov Comparta informacin sensible slo en sitios web oficiales y seguros. But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. My application or petition cannot be finished without it. Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. In some cases, escalate a call to an immigration officer. Free. This page was not helpful because the content. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. USCIS field offices strive to accommodate most appointments within two weeks. Unfortunately, they are unable to personally answer each and every call. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Secure .gov websites use HTTPS or https:// means youve safely connected to the .gov website. Email: E-Verify EmployerAgent@uscis.dhs.gov. What should I do now? Twitter has a higher rate of prompt replies than any other. Cada caso es nico y algunos casos pueden tardar ms en resolverse. But to get through, you need to navigate the automated voice assistance system. Eventually you speak with someone who will probably not help lol. Also, sign up for Case Status Online to: . The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). Press other numbers for other languages. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Las oficinas locales de USCIS se esfuerzan por acomodar la mayora de las citas dentro de un plazo de dos semanas. Questions about E-Verify? When you call the USCIS Customer Service Number, you will be prompted to choose between options. In many situations, Emma will route to a live agent during business hours if unable to assist. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. You wait 20 mins and enter your case number. Not all services may be available to callers from all areas. Im a firm believer that information is the key to financial freedom. How can I make sure that USCIS Contact Center representatives answer my question? and can send a secure message from within your. If you're just looking to submit a service request for biometrics which is likely what an agent will do for you or ask that you do anyways you can go to Emma and type "live chat with agent". Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) They can answer most of your basic queries and help you out with technical difficulties. If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. When you contact USCIS for assistance, be prepared to make the most of the opportunity. Please use this form only for questions about your account password or unlocking your account. Las citas de servicios biomtricos se programan automticamente. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Check for current office closure, COVID information and office location prior to visiting one of our offices. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. Call the USCIS Contact Center. A .gov website belongs to an official government organization in the United States. And phone conversation with a live person is one of them. secure websites. This does not mean that there is a problem with your case. To request an expedited appointment, applicants should call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. A .gov website belongs to an official government organization in the United States. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Military Help Line Email: E-Verify @uscis.dhs.gov. Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. Necesito acelerar mi caso. USCIS intenta devolver las llamadas durante el horario laboral normal, pero las llamadas se asignan segn el orden de llegada (en todo el pas) para que el servicio sea puntual. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. ) or https:// means youve safely connected to Official websites use .gov Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. We use cookies to ensure that we give you the best experience on our website. USCIS adjudicates applications and petitions on a case-by-case basis. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment Sea estratgico cuando llame al Centro de Contacto de USCIS. Get information on the different application requirements and work options. Check the status of multiple cases and inquiries that you may have submitted to USCIS USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. When Can You Call USCIS to Talk to a Live Person? Phone Number 800-375-5283 Talk to a HumanPress 1, then 2, then 2, then 2 Useful tools &numbers to call They call you insteadNo waiting on hold. Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? Cmo puedo asegurarme de que me devuelvan la llamada? Receive automatic case status updates by email or text message, . We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. 1. Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". Allow time for a Form G-28 change, if one is needed, to catch up to the file. Official websites use .gov A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Individuals will need to answer some verification questions before USCIS can share information about a case. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. Por qu USCIS no habla con mi asistente legal? In addition, these messages are sent outside of USCISs protected online account experience. You can also submit a case inquiry or service request using, If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. In that situation, youll have to check your visa status with the NVC. La oficina local debe entonces tomar la decisin. Immigration to the United States is a hectic ordeal. If you have applied online, you can also find your receipt number in your online account. The most recent USCIS contact number is 1-800-375-5283. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . Mi solicitud o peticin no se puede terminar sin ella. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools.
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