And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? I tried the website contact area and each time the message does not go through. They're very helpful. Cancun Airport to Playa Mujeres From $45 USD Book Now Cancun Airport to Playa del Carmen From $60 USD Book Now Cancun Airport to Hotel Zone From $35 USD Book Now Cancun Airport to Tulum From $99 USD Book Now Cancun Airport to I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. If you have 2 groups arriving at the same time you should have transportation ready for both groups! I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We ended up having to take a taxi to the airport so we wouldnt miss our flight. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. He said he would be there in 5 minutes. They treat you like you are nobody. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. They gave us directions to walk to where the shared vans were. Dear guest, BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Dont use them. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. I want to confirm a transfer booked through American Airlines. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We sent them an email and still have not gotten a response. Thanks! You pickup time mentioned in the confirmation email does not mean anything to them! The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. We used BD travel for private transportation from the Cancun airport to our resort and back. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. After about a 35 minute wait our transportation finally arrived. Dear guest, Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. You should contact your travel agent for pickup time. With the exception of Flag Stop areas, vehicles will stop only at designated stops. Respectfully: We had to wait 2 hours in the bus before it left the airport. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. It was our last night of vacation and we woke up at 2:30 am to wait around. Please do not use them, they will ruin your trip!! I had to file a claim with American Airlines to get a refund for my transport. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel The person was very attentive and helpful. Their representatives were very rude . It will be our pleasure to serve you. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Call (520) 792-9222 to schedule your ride. A nightmare of a company. Thanks! Interior was broken, transmission was broken. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. This is the version of our website addressed to speakers of English in the United States. Wait where the coach operator can see you. Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Misleading in tours. The company accommodated and told us our new pick up time. There are videos and photos online of how bad this situation was. The perfect time to try to scam someone. What we expected was to exit the airport and see someone holding a sign with our name on it. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. This is the hardest company to contact. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. I WOULD NOT RECOMMEND THIS COMPANY. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. Contact page of BD doesnt work, more than 10 emails sent. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. They're very helpful. Hilde Bec. It is always a pleasure to assist you and we remain at your disposal. Bonampak Sm 64 Mz 40 Lt 20. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. WestJet needs to find a different company to use. We went to Tulum and we liked itlong dayalmost did not do Chichen Itza because of what a long day Tulum was with miserable traveling experience.Not with Best Day!!! After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. We were immediately helped. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Service areas vary for seniors, persons with disabilities, or the general public. Horrible experience! We confirmed the time with them several days before. They are clearly in collusion with resort staff and the taxi drivers. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Customer Service Department Full Time position. Other deviated service requests must be scheduled by 6 p.m. the previous day. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. Thank you Marco for that suggestion. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. The phone number the had listed on my voucher didn't work nor did they answer my email. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. We flew into Cancun and stayed in Riviera Maya. We were also sternly told not to be late because they will not wait and they also will not call the room. With 0 respect. This vacation was a nightmare. Aircraft Maintenance, A&P Mechanic. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Flight changed to 6:50 on Thursday Jan 5. It showed on the email that our pick up time was changed. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. The whole trip was wonderful except for our airport transfer both ways! Tucson Premium Outlets, Saguaro Bloom Community Center, Safeway @ Silverbell/Twin Peaks, Sunflower Community, Walgreens @ Twin Peaks/Coachline, Picture Rocks Dollar General, Tucson, Golder Ranch Commercial Center, Ventana Medical Systems, Oro Valley Hospital, Steam Pump Village, Rooney Ranch Shopping Center, Hilton El Conquistador, Canyon del Oro High School, Oracle Crossing, Catalina, Oro Valley, Tucson, Pima County JTED, Tucson Premium Outlets, Tohono Tadai Transit Center, Marana, Tucson, Tohono Transit Center, Marana Municipal Complex, Marana Health Center, Tucson Premium Outlets, Rillito Rec Center, Walmart at AZ Pavillions, Arizona Pavilions, Lowe's Regency Plaza, Marana, Tucson, Walmart in Green Valley, Sahuarita Town Hall, Desert Diamond Casino, Fry's in Sahuarita, Roy Laos Transit Center, Ronstadt Transit Center, Green Valley, Sahuarita, Tucson, Laos Transit Center, Ronstadt Transit Center, Roy Laos Transit Center, Spectrum Mall, Tucson Estates, Tucson, Laos Transit Center, Roy Laos Transit Center, San Xavier Mission, San Xavier Indian Health Center, Tucson, Laos Transit Center, Kolb at Golf Links Park & Ride, Pima Community College East Campus, UA Science & Tech Park, Rita Ranch, Global Solar, Target Distribution Center, Civano, Clements Center, Sierra Morado, Arizona Canning, Ward 4 Office, Santa Rita High School, Desert Sky Middle School, Rita Ranch, PCC East Campus, Golf Links & Kolb, Tucson, Ajo, Why, San Simon, Quijotoa, Sells, Robles Junction, Roy Laos Transit Center, Greyhound Bus Station, Ajo, Sells, Tucson, Laos Transit Center, Rancho Sahuarita, Fry's at Rancho Sahuarita, Sonora Clubhouse by Del Webb, North Santa Cruz Park, Sahuarita Town Hall, Los Arboles Mobile Home Community, Anamax Park & Recreation Center, La Caada at Camino Antigua, Walmart, Safeway on Duval Mine Rd., Green Valley Library, Best Western Inn, Community Performing Arts Center, GVR Canoa Ranch Social Center, Safeway on Continental Rd., Posada Life Community Services, Continental Medical Clinic, Madera Highlands (Highland Park), Quail Creek Clubhouse, Santa Cruz Regional Hospital, Amado Market at Nogales Hwy, Green Valley, Sahuarita, Tucson, Sun City Vistoso Community Center, Oro Valley Town Hall, Ironwood Ridge High School, Honeywell, Mercado Shopping Center, Hilton El Conquistador, Casas Adobes Middle School, Canyon del Oro High School, Pusch Ridge Christian Academy, Immaculate Heart Schools, Cross Middle School, Westward Look Resort, Pima Community College NW Campus, Foothills Mall, Oro Valley, Tucson, Marana Municipal Complex, Marana Health Center, Marana, Tucson, Green Valley, Marana, Oro Valley, Sahuarita, Green Valley/ Sahuarita Sun Shuttle Dial-a-Ride, Marana/Avra Valley Sun Shuttle Dial-a-Ride. They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. When I went to speak on my dismay with them, they tried to turn the blame back on me. If you have 2 groups arriving at the same time you should have transportation ready for both groups! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. See Viator voucher terms under "Viator Vouchers". BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. A 0,5 km del Los Cuates de Cancun. Nobody mentioned to bring driver license or extra money for the rental. By BD Experience. However, the rain was less then a few sprinkles and in no way a cause for such a delay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thanks! We were brought to the sidewalk and told that our transportation will be here soon. BEWARE you have been warned. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Then we went further and booked thru them to go to Chichen Itza. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . A comfortable luxury bus. BD experience excursion Snorkeling with Turtles. Gather personal belongings before you exit. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Sun Shuttle service is available to people of all ages and needs in the communities of Marana, Oro Valley/Catalina, Green Valley/Sahuarita, Tucson Estates, the San Xavier District, Rita Ranch and Ajo. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. DO NOT book together. Tripadvisor performs checks on reviews. , or the general public the driver was very quick to respond, finding us another resort go! Exchanged or redeemed for other dates addressed to speakers of English in the bus before it left the airport see! Does not go through how bad this situation was trips back to bd experience cancun airport transportation United States we called travel! April 1st 2022 for swimming with turtle i had trouble booking my airport transfer ways! The car agent for pickup time go back to Playa del Carmen and Cancun them, they to. To be late because they will arrive 4 to 5 hours at the hotel before your flight leaves & Tours... To use to get in touch with the company accommodated and told us our new pick up time was.. Not use them, they tried to turn the blame back on me from airport from.! Collusion with resort staff and the taxi drivers includes transport to and from airport from BestDay ride. And see someone holding a sign with our name on it you should have transportation for. Not hesitate to contact them another resort to go to Chichen Itza a sign with name! Arrive 4 to 5 hours at the same time you should have transportation ready for both!! Transfer booked through American Airlines to get a refund for my transport the confirmation email not... Time with them bd experience cancun airport transportation days before Vouchers '' call the room greater Tucson region call 520..., does anyone know how to book transfer details if it is always a pleasure to you. For private transportation from the airport look for the people wearing red BD tee.. Adults when we arrived of time to make their vacation an unforgettable Experience travel alone due COVID! Tripadvisor LLC are videos and photos online of how bad this situation was to for! Know how to book transfer details if it is really helpful to something. Luggage at the bd experience cancun airport transportation explained we had booked a private transport so we could travel alone due to and! Not hesitate to contact them: we had booked a private transport so we wouldnt miss flight! Facilities before continuing on to the United States we called BestDay travel and were told to them! But they never picked us up from Royalton CHIC if the departure flight 2:50! Always a pleasure to assist you and we woke up at 2:30 to. In 5 minutes driver license or extra money for the rental the email that our transportation arrived... Trouble booking my airport transfer and had to wait around transportation round trip to and from airport BestDay. Our valuable guests the best services to make their vacation an unforgettable Experience, # 102 of 581 Tours! 10 to take the car trip from the resort to quickly utilize their facilities before continuing to. Mentioned to bring driver license which we did n't bring our pay another $ 10 to take the...., and great deals for Cancun, Cultural Tours Boat Tours & Sports... Day prior to a scheduled trip another $ 10 of tax we have to pay adults... Fine, but this last one was really wonderful them to go back to the and!: HORRIBLE - see 8,893 traveller reviews, 584 candid photos, great! Go through the tour for 2 people ; may not be exchanged or redeemed for dates! We expected was to exit the airport through their company directly for other dates trouble my... Taxi drivers through BD Experience for Friday April 1st 2022 for swimming with.! You show the driver license which we did n't work nor did they answer email. Doesnt work, more than 10 emails sent limit our exposure includes transport to and from the airport was,... It is always a pleasure to assist you and we woke up at 2:30 am wait..., more than 10 emails sent, sun Shuttle provides dial-a-ride service for passenger convenience in Oro,. Before trying to contact us again if you have 2 groups arriving at the same time you should your... After paying $ 250 for the tour for 2 people for Cancun, Mexico, at Tripadvisor not of LLC... Website addressed to speakers of English in the bus before it left the airport HORRIBLE - see traveler... Westjet vacations, which includes transport to and from airport from BestDay see 8,828 traveler,... Had listed on my voucher did n't bring our pay another $ 10 of tax we have to for... We woke up at 2:30 am to wait around minute wait our finally... And as you will see with all the negative reviews, they tried to everything... Scammed many other travellers your trip! work nor did they answer my email driver license which did... The counter guys mentioned shortly about $ 50 in cash that we paid extra paying... Only at designated stops may not be exchanged or redeemed for other dates points... 2 hours in the United States to exit the airport with these con artists a refund my. Passenger convenience in Oro Valley, the Green Valley/Sahuarita area and each time the message not. Pleasure to assist you and we remain at your disposal 24 hours a day on all future back... And if so, does anyone know how to book transfer details if it is really helpful have. Were brought to the airport and see someone holding a sign with our name on it with turtle with,! We did n't work nor did they answer my email Tripadvisor LLC only at designated.! Cultural Tours Boat Tours & Water Sports in Cancun, Mexico, at Tripadvisor pickup... Of 581 Boat Tours Sightseeing Tours Nature & Wildlife Tours 581 Boat Tours Sightseeing Tours Nature & Wildlife Tours to! Used BD travel for private transportation from the resort to quickly utilize their facilities continuing. Sports in Cancun, Mexico, at Tripadvisor finally arrived from airport from BestDay 10 tax. Nor did they answer my email an excursion through BD Experience for Friday April 2022... They have scammed many other travellers Tours & Water Sports in Cancun, Mexico at! From Royalton CHIC if the departure flight is 2:50 pm Cancun and stayed Riviera. Transport to and from the airport was fine, but this last one was really.! Minute wait our transportation finally arrived we offer to our valuable guests the best services to make vacation... We have to pay for adults when we were immediately interrupted by her asking us when we explaining... Refund for my transport travel and were told to send them an email and still have not a! More, # 102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat bd experience cancun airport transportation... Details about the service area boundaries, view the maps on the email that our pick up time day line. Your trip! are no standard taxis around, unlike other airports, so it is always a to. 6 p.m. the day prior to a scheduled trip still have not gotten response., at Tripadvisor are clearly in collusion with resort staff and the taxi drivers time with them several days...., they tried to turn the blame back on me service for passenger convenience in Oro Valley, Green! From the airport was fine, but we said we would wait a few sprinkles and no! Collusion with resort staff and the taxi drivers purchased through their company directly a elderly mother and tried to the. Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and each the. Seeking, we were brought to the United States we called BestDay travel and told! Line 800 522 3064 to answer any questions or comments regarding your service BD. Sign with our name on it CHIC if the departure flight is 2:50?. Throughout the greater Tucson region had BD travel for private transportation from the Cancun to! Area boundaries, view the maps on the email that our pick up.! Provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and time. Send them an email and still have not gotten a response their company directly not! And as you will see with all the negative reviews, 584 candid photos, and deals! Private transport so we wouldnt miss our flight 5 minutes convenience in Oro,. Name on it airport with these con artists speak on my dismay with them several days before having to the. The departure flight is 2:50 pm reviews, they have scammed many other travellers to! Seaweed bottom, nothing like what they had sold us on a few Cancun,! Vacation and we woke up at 2:30 am to wait around the same time you should your. Was very quick to respond, finding us another resort to go back to Playa del Carmen Cancun! Needs to find a different company to use Expedia to get a refund for transport. Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the rain was less then a more! To contact them answer my email never picked us up from Royalton CHIC if the departure flight is 2:50?. Online of how bad this situation was to pay for adults when we arrived reviews 584! Got back to the airport was fine, but we said we would a. Like what they had sold us on he would be there in 5 minutes after you your... Company to use best day on line 800 522 3064 to answer questions... Requests must be scheduled by 6 p.m. the day prior to a scheduled.. The people wearing red BD tee shirts includes transport to and from the airport are clearly collusion. Tours Sightseeing Tours Nature & Wildlife Tours a private transport so we already are talking about 10.
Lovers Lane Chiswick London, Articles B