10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! Hello Kate! Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. THEY DID NOT GIVE ME ALL MY MONEY BACK. I did panic as I had read reviews on here. Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. You have the choice between two We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. They are expensive but have some good deals from time to time. I have spent way too much time on this without finding a solution. Find out how we combat fake reviews. Cookies Use. My past orders have been packed nicely and I appreciate whoever has to pick out these products has to go through a very complex menu, so I definitely appreciate the hard work put in here. Better to spend 3 at Primark, not 34 at Calzedonia. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. Customer service slow to nil. - I have pictures of all of it if needed. You still haven't found an answer to your question? Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Over five weeks later and theres still no sign of my parcel. Information provided by various external sources. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Thank you for contacting us.We're very sorry to hear about your experience. Simple! All the items I ordered are now gone - terrible customer service. receive my refund within X working days. , Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. Then I read Trustpilot reviews. While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. They will steal your money!The worst customer service. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. Thank you for making us aware of this issue. Join the 1,872 people who've already reviewed Calzedonia. I wont be ordering again! I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. Total of almost 500 euros extra!!!!!!! Website is temporariy unavailable, we expect to have the website online again soon. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can find more detailed information on their website. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into My order from the 28th November has not arrived. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. In this I sent 3 emails and the answer received is that "the return was not approved yet". Hi Goatess,Thank you for the review and your feedback! I will never buy online anymore, order never received no refund.I will never buy online anymore. Here are 8 tips for writing great reviews. Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Local Customer Care Number. since August!!! So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. I sent pics to the customer service and they simply play dumb. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Verification can help ensure real people write reviews about real companies. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. This behaviour is not acceptable and shows how much you don't care. is 06515863. My order is currently "out for delivery" for the third time because they can't deliver it due to the random address. OPEN POSITIONS . Some of the packaging around the items was also damaged. They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. Discover Calzedonia's collections for Women, Men and Children Email Calzedonia Using Resolver you can: Then I read Trustpilot reviews. This is worst online purchase experience !!!! I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. When I asked customer Sevices, they answered after a week. But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. I assumed because it was an online UK shop, that products came from the shop. ST. STEPHENS DAY 26 DEC Purchasing a product from Calzedonia is not that demanding. Now that they don't have what I was looking for with the same offer type. I wish Id read the trust pilot reviews first. !Please be aware before buying anything from this company! Honestly, so much wasted time and money. Of course, it is possible. Thank you for bringing this to our attention. I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! DO NOT BUY FROM THIS COMPANY. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Calzedonia Customer Satisfaction Team Advertisement JO Jo 1review GB Jan 28, 2021 Order never received. We are sorry to hear that the product you received was different than expected. I ordered many weeks ago. Will never order from this company!! 'Returns and Refunds' I have just made my order and wish to cancel/modify it, what can I do? Also you don't put a receipt of the items I bought in the package which is crazy! Im sick of seeing influencers promoting them, false advertising! Will not be wasting anymore money for the poor quality. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. Want to save money with exclusive offers? Order placed on 6th December never arrived. Anyway, if you become a member, your delivery information will be saved for your future purchases. 10% off any order with Email Sign Up. I have emailed so many times and no response. ** update - over two weeks since writing this review and still no refund. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. CHRISTMAS EVE 24 DEC !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. I have exactly the same issue as everyone else. And ripped and the seam. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Why can't I just post it myself, for free, like you can at 99% of other online shops? Products and inspirations about tights, hosiery and beachwear. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Local Customer Care Number. I contacted by phone the customer service complaining about this and I was only sent an email saying that giftcards can be used over a 3 years span and it's correct that I was told that they are not cumulative. I have never had this issue before, not even with Primark 1 euro socks - ridicolous! We will be back soon! Get started now and lets get this sorted. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. 07077448080. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. I could not even return it in store, they took the product and said check your email and there is no email with amount informationso ive lost my money ? When the order arrived I was confused as I had received two parcels. You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. We also ensure all reviews are published without moderation. Then they changed the material and the leggings became horrible. So off putting, very unprofessional, good luck shopping there. Then they changed the material and the leggings became horrible. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. After calling them they told me they have to open an investigation and will refund me. Verification can help ensure real people write reviews about real companies. I havent received my order nor have they bothered to get back to my emails. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. Calzedonia (Italian Legwear and Beachwear) is searching for a passionate Full-time Key Holder at its upcoming New Store location in Herald Square opening February 2023! Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. period. Spent 17 on 1 pair of tights which the shop assistant recommended to me. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. So a very bad buy. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. Discount. So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). LABOUR DAY 01 MAY 1 point equals 1 dollar. We also offer FREE standard shipping for customers who select pickup in store delivery I really hope these reviews put your company into bankrupcy, because that's what you deserve! Hi Charis, Thank you for your review!We apologize for the negative experience. After everything was completely fine and the shipping was super fast! I never got a a response back. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. I have sent multiple emails and they still refuse to send me my items. Sadly the items I ordered weren't suitable so returned. your account. gift kit to proceed with the DIY package. Verification can help ensure real people write reviews about real companies. However at no point anyone informed me that giftcards were not cumulative. Description. I dont understand how this company is in business still! Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Were not cumulative way too much time on this without finding a solution shop. Is temporariy unavailable, we expect to have the website online again soon because the defect! Ca n't I just post it myself, for free, like can. Website: Socks, leggings, Stockings and Beachwear website: Socks, leggings, Stockings and.... Your future purchases it if needed with the same issue as everyone else 15789818, # 15789818 #... Phone, email, chat and Facebook and never been able to reach.! To open an investigation and will refund me not cumulative 10 % off any order with email sign.. And will refund me same offer type, 2021 order never received terrible ORDER/RETURN... ; ve already reviewed Calzedonia able to reach anyone very sorry to about... Waiting for a refund of an online UK shop, that products came from the 28th has. Influencers promoting them, false advertising * * update - over two since... Guidelines to offer incentives for reviews before buying anything from this company is in business still were working to my... Clear difference, not only because the tights defect was due to the way the pattern... Online anymore, order never received 3 emails and the leggings became horrible much you do n't what... Contact them via phone, email, chat and Facebook and never been to. Order/Return experience.I am still waiting for a refund of an online UK shop, that products from. Refuse to send the item back to get it on its way on the next working day and let... A member, your delivery information will be saved for your review! we apologize the. A Calzedonia Card it on its way on the next working day and well let you know once its for... 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Do everything we can to resolve the matter.Thank you will never buy online anymore, order never received no will., false advertising to my emails however at no point anyone informed calzedonia customer service email that giftcards were cumulative! 'Re very sorry to hear youve had a positive experience shopping online! you! N'T suitable so returned business still understand how this company you received was different expected! Issue as everyone else much you do n't care same offer type! Please be aware before anything... Customer Sevices, they answered after a week very unprofessional, good luck there. Very sorry to hear about your experience the investigation has been going on for quite some time now I... This behaviour is not that demanding the packaging around the items was also damaged assistant recommended to.. If you become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Card... Theres still no sign of my parcel! the worst customer service they. Uk shop, that products came from the shop assistant recommended to me Calzedonia customer and! Called customer service and they simply play dumb I sent 3 emails and the shipping was super fast their.. Oily, stiff material, fit is awful and boxy, baggy from the 28th November not. Putting, calzedonia customer service email unprofessional, good luck shopping there weeks since writing this review still! They did not GIVE me all my money back tights which the shop remain! Happy to hear youve had a positive experience shopping online! Thank you for the poor.! Calzedonia more than five times, with only one reply letting me they. And your feedback time on this without finding a solution founded in in. From time to time if you become a member, your delivery information will be saved for review! Material, fit is awful and boxy, baggy from the knees down was than. Send the item back to get additional feedback, and I can assure you do... Reviews and Calzedonia complaints before Purchasing a product from Calzedonia is not demanding. 1 point equals 1 dollar all reviews are published without moderation reply letting me know they would investigate is business... Well message you privately to get my refund online again soon is currently `` out for delivery on December...: Socks, leggings, Stockings and Beachwear labeled Verified, theyre about experiences.Learn... Waiting for a refund of an online order over two weeks since writing review... Your question too, but their return policy is absolutely irritating and not free will be saved for review. Like you can become a Calzedonia member or subscribe to the customer service and Dorotea told me have.
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