Chris Kempczinski McDonald's President and CEO Learn More How do you decide which issues youll address? McKinsey: In delivery, youre currently partnering with third-party providers, which means you dont have full access to the customer data or full control of the customer experience in delivery. McKinsey: Are there companies or thinkers that you look to for inspiration? Regular chicken nugget or spicy?Ive always liked the regular. Also, we could have done a better job demonstrating and articulating what McDonalds was doing to support communities. In those 60 minutes, he reminded us all of the responsibility we have to deliver on McDonalds greater purpose., It was a belief in Mr. Kempczinski that led Heidi Capozzi, Chief People Officer, to join the company in April this year. (19972000), Serves as a trustee of Ronald McDonald House Charities, Eats McDonalds food five days a week; favorite menu items are Filet-O-Fish and the Vanilla Cone. Speaking during the company's 2017 investor meeting, Kempczinski noted that customers were spending more money at renovated stores. Mr. Hernandez was calling to ask if Mr. Kempczinski would take over the helm of McDonalds. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. As President of IDL Markets, Jo is responsible for the more than 80 markets in which McDonalds has licensed its franchising rights to strategic partners. Have events or experiences of the last year in any way altered or broadened your perspective on leadership?Definitely one of the things thats gained focus is the need for communication. Jo has been part of the McDonald's System for almost 30 years, resulting in a deep knowledge of the McDonald's business and a true passion for understanding customers' needs. How a small drive-in restaurant in San Bernadino grew into an American icon. So you just have to accept the unpredictability and risk as part of the bargain to be a relevant brand today. And Kempczinski had been in the role for less than five months when COVID-19 shut down many of McDonalds 36,000-plus dining rooms around the world, sending the companys revenues plunging and generating high anxiety among employees and franchisees. In this role, he was responsible for leading global strategic planning and was instrumental in the rapid scaling of McDelivery from a $1 billion business to more than $4 billion in 3 years. They like to show me the latest thing that theyve got on the menu and Ill go with that. fries? Where do we have an opportunity and a responsibility to make a contribution? In 2020, as U.S. Chief Marketing & Digital Customer Experience Officer, she led her team to unleash world-class creative and harness the power of social media with bold, forward-thinking ideas. Post earning a Bachelor of Science degree in Logistics and Distribution from Western Illinois University in Macomb, IL, Marion held distribution roles in sales and operations. Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term? When COVID-19 struck, the first thing that we wanted to do was put some immediate liquidity into the system. Rather, this was a moment to double down on what we stand for and make it clear that it applies to all of us equally. As the Senior Vice President & Chief People Officer for the International Markets at McDonalds, Emilee leads the International Market People teams. Yet by the fourth quarter of 2020, the companys global systemwide salesat $25.8 billionhad fully recovered to its 2019 fourth-quarter sales. That led to the feed and foster community idea, because I did feel like thats a place that we have a very credible ability to make a difference. Ian has spent more than 25 years at McDonalds leading markets and functions globally. . He describes Mr. Kempczinski as a business savant, someone who is able to translate insight into action into results. He also was struck by Mr. Kempczinskis genuine commitment to personal growth and development, as well as his focus on building meaningful connections. That new CEO is Chris Kempczinski, and here are five facts you need to know about him: In the press release announcing his promotion to CEO, Kempczinski said: Im thrilled to be leading this incredible company. He shares how he has built his career over 30 years, reflects on key decisions amid the pandemic and more. His progression through the company has included responsibilities as Regional Financial Controller, Head of Business Strategy and Head of Commercial Finance. Heidi also previously served as Boeings Vice President of Talent & Leadership, director of Human Resources for the Airplane Programs division of Boeing Commercial Airplanes, and director of Human Resources for the Surveillance and Engagement division of Boeing Military Aircraft. Seventy-five percent of the population across our top markets live within three miles of a McDonalds. Not a day goes by that I dont have a small order of fries. Prior to McDonalds, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group. In November 2019, Mr. Kempczinski became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. What dont we know? I am energized by this challenge and look forward to guiding McDonalds continued success. The Global Impact team which fully integrates our Sustainability & ESG, Government Relations and Public Policy, Communications and International Corporate Relations functions, as well as Ronald McDonald House Charities is working to deliver on a refreshed purpose to feed and foster communities. What were your priorities in your first year as CEO? McDonald's new CEO Chris Kempczinski is reaching out to employees for feedback about the company. He has participated in McDonalds Hamburger University curriculum, as well as continuing education opportunities in data and technology. In the US, we gave out roughly 12 million free meals to first responders. Catherine also spent two years in Internal Audit working on international market audits. Vice President, Chief Diversity, Equity, & Inclusion Officer, Michael Gonda With presence in nearly 40,000 local communities across 100+ countries, McDonalds is uniquely positioned to drive action in four key areas of focus: food quality and sourcing, our planet, community connection, and jobs, inclusion and empowerment. We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. We did have a leader who didnt act in accordance with our values, and youve got to hold everybody to the same account. 09 September 2020. Im a Filet-O-Fish-no-tartar-double-ketchup guy. We can think about our business beyond just the four walls of McDonaldsand perhaps even beyond what is McDonalds brandedbecause we have scale and a platform that we, and even others in our industry, could use to deliver important and sustained value to our customers. What defines McDonald's leadership is the knowledge that from a McDonald's executive to a McDonald's franchisee, corporate leadership strategy matters. Ive taken different lessons from all the leaders Ive worked for and admired. A common thing that I will hear from people who are not in the industry is that retails a dead-end job. Response to Chris Hedges. Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support. Reggie began his career at McDonalds in November 2020. This approach led to initiatives such as the Fan Truths strategy and the record-breaking Famous Orders collaborations, resulting in dozens of creative excellence awards. Executive Vice President and Chief Customer Officer, Executive Vice President and Global Chief People Officer, Executive Vice President and Global Chief Impact Officer, Executive Vice President and Global Chief Supply Chain Officer, Vice President, Strategic Alignment and Chief of Staff, Office of the CEO, Senior Executive Vice President, Strategic Initiatives, Ian Borden I think for us, to be honest, we just had to catch up. We had the worst quarter in the history of McDonalds in the second quarter of last year. Prior to PepsiCo, Jon spent the majority of his career at Disney/ABC, traveling the world as the Executive Producer on some of the most influential news programs, including World News Tonight and This Week, winning numerous Emmy Awards for groundbreaking coverage. All Rights Reserved. They also work closely with McDonalds Global Impact Team to implement actions that drive resilience and brand trust in service of the companys purpose to feed and foster communities. In her prior role as Vice President of Center HR & People Experience - Emilee led the Corporate Functions HR Business Partner team, HR Operations, Reputation & Engagement, Workplace Solutions, Safety, Security & Intelligence, Change Management, and Aviation. During his time as CFO, the company increased systemwide sales by over 25% to more than $100 billion, increased the number of restaurants worldwide by more than 10% to nearly 40,000 restaurants, and returned over $50 billion to shareholders through dividends and share repurchases. Executive Vice President and President, International Operated Markets, John Alves In this role she was accountable for all external reporting and SEC compliance, accounting technical guidance and accounting policies. I dont think we did enough to embrace how we are a part of culture, Mr. Kempczinski said in explaining the launch of the Travis Scott Meal, a wildly successful venture between McDonalds and the celebrated rapper. Vice President, Global Chief Diversity, Equity, & Inclusion Officer. In my experience, you piece together these lessons from different leaders and ultimately they define your own leadership style. We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. He began his career in PR and marketing for Compaq Computer Corporation, first on the agency side and then in-house. Outside of McDonalds, she actively supports causes that care for the homeless, under-served children, Special Olympics and veterans having proudly served our country. Chris Kempczinski: This is the fun part of the jobto imagine the what ifs. I think about it this way: in the markets that we serve, about 80 percent of the population will go to a McDonalds at least once a year. Thats why in China, you find things like bubble tea, which has little tapioca droplets in it. Brian is committed to building upon McDonalds accelerated growth through technology investments that will deliver the best experience for both customers and employees. Prior to joining McDonalds in 1996, she worked at Ernst & Young for 3 years in their audit practice. Her oversight includes strategies and cross-functional programs relating to food and planet impacts - climate action, nature-based solutions, nutrition, restaurant sustainability, packaging and circularity; and community and people impacts - human rights, corporate philanthropy, youth opportunity and volunteerism. Its a great flavor improvement on our product. From there, he moved on to roles of increasing scope and responsibilities that included regional and international leadership such as Vice President & General Manager of the Indianapolis Region and Managing Director, McDonalds Korea. Of course, when its no longer a one-way communication, that comes with an added level of risk. Mr. Kempczinski wasnt new to the company but unlike previous chief executives, he hadnt joined the restaurant giant decades earlier, either. This includes loyalty which is now in nearly 50 markets introducing new innovations like artificial intelligence and automated order taking, and modernizing data systems to move faster while improving the experience for customers and crew. Put simply, he is a leader who at his core "cares a lot." Michael began his career as a reporter. I wanted to make that set of expectations very clear at the beginning of my tenure so that this was not a moment to reconsider what we stood for. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. He held progressive leadership roles, includingMarketing Director for the Southern Europe regionandVice-President of Food, Strategy & Insight for McDonalds Europe, overseeing Food Strategy & Development, as well as guiding business and brand knowledge across the European markets. We did recognize three or four years ago that delivery was going to be a huge opportunity for us. There he served in a similar capacity, responsible for the Communications function and the PepsiCo Foundation, and worked closely with the companys Sustainability and Government Affairs teams. Mr. Kempczinski had barely warmed his chair in the job when the pandemic struck, closing restaurants around the world seemingly overnight. As McDonalds Vice President, Global Chief Diversity, Equity, and Inclusion Officer, Reginald J. Miller oversees the companys global I&D strategy with a focus on transformational change around the world. In this role, Manu oversees the companys Data Analytics, Digital Customer Engagement, Global Marketing and Global Restaurant Development and Restaurant Solutions teams, creating a more authentic and compelling experience at each physical and digital McDonalds customer touchpoint. At each turn, Brian successfully modernized technology systems, built new capabilities, and elevated the role of digital in building relationships with customers to drive growth. As McDonalds EVP, Chief Legal Officer and Corporate Secretary, Desiree Ralls-Morrison oversees the companys global legal operations, responsible for supporting the companys strategies, anticipating and managing risk, and advancing McDonalds brand and values. He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. Emilee holds a bachelors degree from Fort Hays State University in Business Administration & Management, with focus in Leadership Studies and earned her masters in business administration from Kansas State University. What are your values? j=d.createElement(s),dl=l!='dataLayer'? When you travel abroad, do you have any favorite international menu items?When I travel abroad, I embrace the hospitality of the franchisee that Im visiting. It goes back to credibility. She has also served as the US Global Womens Leadership Network Co-Vice Chair. I think its precisely because McDonalds had a very strong core set of values that the issue with my predecessor was as traumatic for the company as it was. He was responsible for 6,000 McDonalds restaurants across China, Hong Kong, Italy, Netherlands, Poland, Russia, South Korea, Spain, and Switzerland. 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