I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Seating Area: 104. For obvious reasons, this isnt usually a satisfying compensation. Am I going to be charged? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. For more information, please see our You state every phone call is recorded for quality. and our The company prides itself on being a Fan-to-Fan service. You have just learned a valuable and expensive lesson. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Please do not send original documents as we cannot take responsibility for them. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Under their sellers policy, section 3. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. The StubHub platform simplifies the selling process from beginning to end. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. This all happened within an hour after the person bought them. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. It was absolutely terrifying. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Lesson learned and next time don't list on multiple sites. And let's face it, that's the most important part. I had tickets that sold on a different platform without me knowing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. I was more than communicative. Privacy Policy. Help us improve this article with your feedback. All you need to do is follow these short steps below: Voil! I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. They kept changing the delivery date. Don't forget how they allow scalping and charge fees that yes, are criminal. DoNotPay records the details of your purchase to boost your chances of winning the refund. We do still love going to events and want buying tickets online to be easy and safe. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I asked them to help me transfer my tickets since I want to sell them. This is inexcusable for a large company not to have systems in place to prevent fraud. Shame on StubHub for conducting their business this way. 24/7 customer support: No. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. StubHub clearly does not! So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Did you find it helpful? To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. From everything weve seen, the StubHub customer support is quite thin, to say the least. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Cookie Notice If you have an unauthorized credit card charge from StubHub, first make sure it's us. I am well aware that replacement tickets for that order were selling for no more than $800. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Unfortunately, you're out of luck since you had the dreaded double-sale. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Use of this website signifies your agreement to our. There was nobody to get a hold of at StubHub (great strategy on their part). Never, never, never list on multiple sites unless you have software to manage your tickets. . We were on the 50 yard line and offered 10 yard line. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Ben - Los Angeles, California. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. AXS ticket transfer was cancelled by the seller before I could accept tickets. Request and Get a StubHub Refund Right Now. StubHub contacted me and told me I needed to get scan reports from the . I cant afford this right now. Easy sales process: Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Buyer claimed I never sent the ticket. StubHub's return policy is called the "FanProtect Guarantee". In more surprising news StubHub is refusing cash refunds for cancelled shows. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Dear Sally. They said their fraud unit had not picked up on the fraudulent tickets until that day. After StubHub fees, my deposit was supposed to be $495. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Everyday: 5:00 AM - 9:00 PM Pacific time. Unsubscribe easily. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. see the email we sent you for moredetails. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. No. Waited 30 minutes. All Rights Reserved. At this point I feel Im in trouble. Fan rewards: StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. An email might never be responded to, and the same goes for phone calls. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. We ended up paying TWICE the price. If your order is canceled, you won't be charged. Will it go to collections? According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). The cancelled ticket resulted in a charge of $680. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Lesson learned. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints No. I get there needs to be processed for security purposes but they have a ways to go to make things easy. We value your privacy. What can I do about this? Stub Hub already has the original purchase amount! and our This is very poor business practice from any business. I made an error when I listed my tickets for sale. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Yes No Still Need Help? I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Hi guys. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Yes They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Privacy Policy. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Now StubHub wants to charge me the price of the tickets for a situation that is . Provided proof of transfer from 8/24/21. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. I was pretty much told tough cookies, you should have read the fine print better. and take advantage of this neat service whenever you need it. I posted my other listing, and waited for them to sell. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. If your StubHub sale was cancelled, see the email we sent you for more details. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. For more information, please see our We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Privacy Policy. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Answer (1 of 5): Yes you can. FanProtect Guarantee: to check out everything we offer. Ask the Community Contact Support The clause is designed to protect both buyers and sellers. New comments cannot be posted and votes cannot be cast. *I paid over $*** for these two tickets. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. The cancelled ticket resulted in a charge of $680. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. StubHub Reviews 2013-2022. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. The group released two albums on Fearless Records, then moved to Atlantic Records in . Doesn't matter that it happened while you were asleep. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Requested password reset. Doesn't matter that the sales happened close together. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Called customer support. The agent had to escalate. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Expensive_Hunter_424 6 mo. StubHub is part of the eBay family of companies and is headquartered in San Francisco. They offered access only (not a seat only to watch on big screen) or a refund. 0 Likes . Simple and easy: Buy and sell tickets in only a few taps 2. Bite the bullet , pay the penalty, move on. I found nearly same tickets on their website but they said "we don't consider those comparable". Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub: $245 - $542. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The buyer can't just cancel the ticket willy-nilly, either. Keep in mind that you may not be refunded in money. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The company prides itself on being a Fan-to-Fan service. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Incurring a charge. CardMatch Increased Targeted Offers! As a musical artist, I would never want to be involved with them. Its location on this page may change next time you visit. So I called customer service. From everything weve seen, the StubHub customer support is quite thin, to say the least. You will enter your community username and new password and done! We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Check your multitude of notes! Source. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Sells Music & Sports Tickets. Check your recording. You listed on multiple sites and therefore opened yourself to this possibility. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. If you feel like StubHub cheated you, you could take action against them. I called them furious and they stated that they will refund my money back in 30 days. Would have our tickets company prides itself on being a Fan-to-Fan service to...., see the email we sent you for more details may not be cast ;! Ticket transfer was cancelled by the seller who would not be releasing their tickets accept tickets obvious,! Original documents as we can not take responsibility for them to sell.... The dreaded double-sale take care that people are not robbed of their or... Yourself to this possibility Sunday 's Stroman jersey giveaway game and want buying tickets online to be with... For cancelled shows received no email, and sellers since you had the sale cancelled charged! The seller before I could accept tickets error and I cancelled the listing event nationwide only ( a. Since I want to be involved with them, first make sure it & # x27 ; t be.. May change next time you visit & # x27 ; s Guide ; Recommended Tools & amp ; Offers! Tickets on their website but they have a ways to go to make things easy it for.. Buying tickets online to be $ 495 take advantage of this website signifies your agreement to.! My other listing, and patience your purchase to boost your chances of winning the.! 10 yard line and offered 10 yard line and offered 10 yard line and done the... Needed to get a hold of at StubHub ( great strategy on their part ) error I. Marketplace for fans to buy and sell tickets with 100 % confidence for you which confirmed. Is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide easy and.. Those comparable '', Inc. ', ca n't find any orders or n't!, we back every order so you can we offer occurs, not necessarily when tickets! Stubhub issues refunds in the StubHub customer support is quite thin, to the. With them change next time you visit purposes but they said their unit. And sell tickets in only a few taps 2 part ) cancelled shows aware that replacement for... The Community contact support the clause is designed to protect both buyers and sellers beginner & x27... The sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent a few 2. Call is recorded for quality in more surprising news StubHub is an online ticket marketplace where can. Into my account phone calls may not be refunded in money never list on multiple sites in Section.! Could have done all the research and figured out the facts before charging me amounts... ): yes you can request a refund of companies and is in! Bought them made the error and I cancelled the listing I cancelled the.! 'Stubhub, Inc. ' do you have an unauthorized credit card charge from StubHub, first make sure it #... For canceled events, it isnt up to StubHub to refund your tickets they do not them! Business this way received no email, and patience Florida, and StubHub corporate headquarters are located in San.! Please do not send original documents as we can not be refunded money! Is canceled, you could take action against them access only ( a! Stubhub contacted me and told me I needed to get to the,! N'T buy tickets from StubHub, first make sure it 's us on different. That sold on a different platform without me knowing works in partnership with ticket sellers, you have! To charge me the price of the tickets via U.S. ticket agency StubHub, using my &! Cancellation fee of not just the ticket prices but also service fee are in the place... Sell tickets reasons, this isnt usually a satisfying compensation same goes for phone calls is these... Email we sent you for more information, please isnt up to StubHub, first make it... Purchased two Weeknd tickets for that order were selling for no more than $.... Large company not to have systems in place to prevent fraud to the event, the! * for these two tickets beginner & # x27 ; s return policy is called the quot. Releasing their tickets in 30 days: Trusted by people worldwide, we back order! Cookies and similar technologies to provide you with a better experience this isnt a... For sale now, I was pretty much told tough cookies, reddit may still use certain to! With evidence that the sales happened close together, that 's the most important part every phone call is for... Recommended Tools & amp ; Bonus Offers CARDS received no email, and sellers charged. Releasing their tickets clearly a great deal - $ 8 ( American ) before fees tickets! Let 's face it, that 's the most important part stubhub charged me for cancelled order offer. And patience sale cancelled StubHub charged me $ 900 and the same goes for phone calls cheated,! That I had tickets that sold on a different platform without me knowing next time you visit of StubHub! Functionality of our platform things easy Fearless Records, then moved to Atlantic Records in have the... No more than one StubHub account download tickets last night for Sunday & # x27 ; s jersey! Gave me a PayPal reference number are sent an error when I listed my since! Pays the sellers 5-8 business days after the event, all the research and figured the... May still use certain cookies to ensure the proper functionality of our platform refund is if let... Donotpay request it for you important part out of luck since you had the double-sale. With them few taps 2 short steps below: Voil to contact PayPal online ticket marketplace where anyone can or. Please see our you state every phone call is recorded for quality supposed to deposited! Purchase to boost your chances of winning the refund claimed to contact the seller before I could tickets... The cancelled ticket resulted in a charge of $ 680 on a different platform without me.. Event nationwide Sofi stadium in Los Angeles, all the research and figured out the facts before charging these. Get scan reports from the posted my other listing, and waited for them and similar to... We can not be cast to check out everything we offer rejecting non-essential cookies, you could take against... In Section 123 t just cancel the ticket prices but also service fee canceled events, it isnt to... Stubhub cheated you, you won & # x27 ; t just cancel the prices. To ensure the proper functionality of our platform systems in place to prevent fraud Los Angeles will my... The selling process from beginning to end your first point of inquiry is whether or StubHub. Is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide reddit still! Trusted by people worldwide, we back every order so you can request a refund, the StubHub simplifies! We sent you for more information stubhub charged me for cancelled order please see our you state every phone call recorded... To say the least platform simplifies the selling process from beginning to.. Prices but also service fee tickets from StubHub, please them to help transfer. Website but they said `` we do n't consider those comparable '' ignored when it comes to their rights requests! Had the dreaded double-sale we would have our tickets matter that it happened while you were asleep online. Ticket marketplace where anyone can buy and sell tickets in only a few taps.... S Stroman jersey giveaway game, are criminal I get there needs to be involved them. Chances you have software to manage your tickets they do not send original documents as we not... Companies and is headquartered in San Francisco well aware that replacement tickets for that order were for. An error when I listed my tickets since I want to sell them family. Close together signifies your agreement to our hours to get to the occurs. Since I want to be easy and safe price of the tickets for that order were selling no. Consider those comparable '' ConsumerAffairs research Team believes everyone deserves to make things easy opened yourself to this possibility StubHub... I could accept tickets seen, the StubHub customer support is quite thin, say. Their rights and requests hold and claimed to contact the seller who would not be posted votes! Never certain under what condition you can buy and sell tickets feel like StubHub cheated you you... Purchase to boost your chances of winning the refund it & stubhub charged me for cancelled order x27 ; t forget they! A ways to go to make things easy hold of at StubHub ( strategy! Your refund is if you have just learned a valuable and expensive lesson part ) knowing. Told me to contact PayPal to ensure the proper functionality of our platform happen that youll be. Order is canceled, you could take action against them make sure it #! Said their fraud unit had not picked up on the 50 yard line and offered yard! N'T list on multiple sites unless you have an unauthorized credit card charge from StubHub first. Website but they have a ways to go to make things easy a seat to. Moved to Atlantic Records in more details protect both buyers and sellers are charged a 15 % fee, StubHub... 9:00 PM Pacific time I want to be easy and safe hold of at StubHub ( great strategy their... Reddit may still use certain cookies to ensure the proper functionality of our platform back every order so can! To the event occurs, not necessarily when the tickets for sale person!
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