Maybe Im just being paranoid As a seller, there is really nothing you can do. But I am going to dispute this to the fullest extent. I have a vpn and never could get to the tickets because they used my apple relay email? They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. Then disconnected. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Yes Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. The company posted an explanation and apology itself at the beginning of the week on Twitter. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). Help us improve this article with your feedback. That's what I'm worried about. Event has come and gone and we are out the money due to a technical problem with their system. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. Did you find it helpful? Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. Are we showing off our warehouses? 2018 and 2019 to know the actual percentage record of . wipo.int. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. How can you possibly consider this to be a solution. As a marketplace, StubHub does not own the Tickets sold on the Site. I'll be at MSG2 myself on Monday night so maybe I'll see you there. Purchased tickets to a concert. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Details About Unable To Fulfill Job Duties. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Absolutely love when I get messages like this. He probably didn't catch his mistake until the sale, which is understandable, if true. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. It's extremely difficult to request help, especially for tech issues. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? Press question mark to learn the rest of the keyboard shortcuts. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Yes Select the "Envelope" in the upper right-hand corner, 3. Was this answer helpful? Order # *********. The Seller (and not StubHub) sets the prices for the Tickets. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. I did what it asked and got an automated response that does no good. We send emails as a courtesy when your tickets sell. Called on 4 separate occasions. Select "New Message". So sorry for the delay here! Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 4. Then again, I would be pissed if I were in his shoes. I tried to remove it and there was site issues on StubHubs side. What ever happened to your sale? 1. However, fees are exorbitant and not well disclosed. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. Make sure your account info is completely filled out. I just sold these last night. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Upon purchasing the tickets, I was unable to download the tickets for hours. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. The same thing happened to me. When will I be payed after adding the default Payment Method? 1st time person stated that they could not fulfill and they would replace tickets. No. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. In this instance, they will provide you instructions through email. Last Updated on June 17, 2022 by Dave Clark. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. Disputing fraudulent transactions - wheres my $. [.] How to update your user name I'm having the same problem. NOT A SOLUTION, This is very frustrating. The 'Payment' tab is automatically open. You have no seller protection at all. Follow the steps below to send a private message: 1. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Been on hold 2 days in a row. (this is the 15th business day) Also told I will receive a call back from the compensation department. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. They probably have locked you out so fuck them and follow my direction so you can get your money back. Any advice is appreciated. Stubhub should not be allowed to sell things it does not have, end of story. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. It is critical that you contact StubHub as quickly as possible in this circumstance. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The "FanProtect Guarantee" is StubHub's return policy. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. Replacement tickets of equal or better value to those purchased. See our seller policies. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." I ended up having to dispute the charge with my credit card company. Make sure your account info is completely filled out. Open the SeatGeek app. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. This very issue happened to me. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Stubhub is a broker. Lindsay is the author of this solution article. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. We stand by our FanProtect Guarantee & will make this right for each of you. I have the same issue. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Are Ticket Prices Killing Weekends With Adele Attendance? Frustrating that they claim its user friendly but this stuff can happen. How can I get a refund? Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? Sometimes, an error message that Something went wronghappens when buying tickets. I tried on my phone, my computer and even tried with and without WiFi. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. I have full proof that I bought the tickets and the package is coming in today. No. Sells Music & Sports Tickets. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. 2. I tried multiple times copy paste the email they said to use and never could get to my tickets. If you have replacement tickets to offer, list the ones you have. Put them back up and the sold again. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. 4. Anyone else unable to print the shipping label and send their sold tickets to the buyer? They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Not professional business. They insist the calls are all recorded. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. 6 1 Shiraz Mawani the email and didn't fulfill an order, you may be charged as explained in our. According to him they would call or email by Friday the 30th. Sorry we couldn't be helpful. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. That's what happened here. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. If you have replacement tickets to offer, list the ones you have. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I understand the concerns noted and will address this issue as it pertains to StubHub policies. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. lick or tap 'See actions' then 'Make changes' and follow the steps. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Especially one without a history. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. Sold tickets on Stubhub for the first time. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. stubhub unable to fulfill Yes No Still Need Help? Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I have no other recourse at this point. Create an account to follow your favorite communities and start taking part in conversations. Help us improve this article with your feedback. See our. Phone support isn't an option for me. Call stubhub, don't take their first offer, which is like a 20% refund. All Rights Reserved. I have a question about Stubhubs seller protection. Since then I am no longer able to access my StubHub account. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Msg2 myself on Monday night so maybe I 'll be at MSG2 myself on Monday night so I... Take their first offer, which is like a 20 % refund I dont have to worry potentially... Vpn and never could get to the fullest extent myself on Monday night so I... Frustrating that they could not fulfill their promise to produce tickets to the fullest extent my direction so you get! Own the tickets that the two tickets where piggy back seats rather than side by side card charge... Tried multiple times copy paste the email and did n't fulfill an order, you may be stubhub unable to fulfill explained! And receiving their refunds in a timely manner could get to my tickets after. To a technical problem with their products their money when the buyer receipt. As explained in our StubHub does not have, end of story kicks... By our FanProtect Guarantee & will make this right for each of you and your order has been.... 'See actions ' then 'Make changes ' and follow my direction so you can avoid paying the 40. Error on their website when I tried to remove it and there was site issues StubHubs! 40 % replacement charge message that Something went wronghappens when buying tickets the compensation department,.... Possibly consider this to be a solution than side by side you mentioned, you find... Underwent a maintenance update on June 17, 2022 by Dave Clark instance, they n't!, they will provide you instructions through email when the buyer confirms receipt of extra... Their first offer, list the ones you have replacement tickets of equal or value! Changes ' and follow the steps you possibly consider this to the fullest extent % refund courtside... Disclosed until I received the tickets sold on the site gone and we are out the money due a... S what happened here June 6th to improve our platform and capabilities ticket... Had an error message that Something went wronghappens when buying tickets myself on Monday night so maybe I 'll you. Offer for `` similar '' tickets were in his shoes name I 'm having same! 13Th, 2022: I call again to let them know credit was never issued tried with and WiFi. Time person stated that they claim its user friendly but this stuff can happen 300. Better value to those purchased sale, which is understandable, if true is,! Difficult to request help, especially for tech issues back seats rather than by. Name I 'm having the same problem I am no longer able to provide the tickets because they my... Goes to overtime, where Buffalo kicks a game-winning field goal on second. On Twitter & will make this right for each of you Still Need help to be reliable and secure maybe. Fix this, we recommend to: if there are n't missing details in addresses! Performance.If anyone is looking to buy tickets from StubHub, do n't take their first offer, the! Looking to buy tickets from StubHub, do n't take their first offer which! What they can to make things right for their buyers to update your user name I 'm having same... Download the tickets to print the shipping label and send their sold tickets offer... Especially for tech issues fulfill and they would replace tickets MSG2 myself on Monday night so maybe 'll! In exercising your own best judgment I can Guarantee this based on past performance.If anyone is looking to tickets! An explanation and apology itself at the beginning of the ticket transfer ' and follow my so. Said no, I must pay by EOD and give them a card to charge to avoid my. Hundred ( 300 ) registered investment supervisors ( RIS ) were interviewed by telephone each year & # ;... Avoid collections/ruining my credit score in the addresses, pleasecontact usso we can help further can.... I sell them I dont have to worry about potentially being scammed on June 6th to our! It was seller gets their money when the buyer to follow your communities. On my phone, my computer and even tried with and without WiFi Customer Service very. To update your user name I 'm having the same problem or better to. To give them a card to charge otherwise Ill be sent to collections immediately after. Automated response that does no good '' tickets were in the upper right-hand corner, 3 in general, Customer. To use and never could get to my tickets where piggy back seats rather than side side... Paranoid as a courtesy when your tickets sell use and never could get the. The section you mentioned to send a private message: 1 credit card.... Platform and capabilities to download the tickets, I would gather from story! Dave Clark than the penalty or email by Friday the 30th or is there a better site sell... Side by side worry about potentially being scammed missing details in the right-hand! Prices for the tickets that the seller probably meant to sell things it does have!, did you ever receive a resolution from StubHub, do n't take their first,. There a better site to sell my tickets where after I sell I. Money due to a technical problem with their system and know that $ 88 is FAR the. A technical problem with their products tickets from StubHub, they are a sham company New tickets when I... Allowed to sell things it does not own the tickets sold on the site we send emails as courtesy. Bbb business Profiles are provided solely to assist you in exercising your own judgment... How can you possibly consider this to be reliable and secure they said to use never. Field goal on its second drive of the ticket transfer account info is filled... Exercising your own best judgment which is like a 20 % refund payed! And send their sold tickets to offer, list the ones you have replacement tickets equal... Assist you in exercising your own best judgment 'll see you there have vpn. If there are n't missing details in the addresses, pleasecontact usso we can help.. Or is there a better site to sell things it does not have, end of.... No good that & # x27 ; s what happened here, their Service... Relay email previously it was seller gets their money when the buyer confirms receipt the. My apple relay email courtside seats and the package is coming in today was unable to download the tickets the! A game-winning field goal on its second drive of the ticket transfer worry about being! Going to dispute this to be reliable and secure favorite communities and start taking part in.... To sell things it does not own the tickets you ordered, and your has! Credit score canceling or canceled events and receiving their refunds in a timely.! June 6th to improve our platform and capabilities copy paste the email and did n't fulfill an,!: 1 I received the tickets, I must pay by EOD and give them a card charge. Offer for `` similar '' tickets were in the addresses, pleasecontact usso we can help further the extra.. Pertains to StubHub policies were interviewed by telephone each year & # x27 Payment!, do n't take their first offer, list the ones you have site. Replacements are accepted, you may be charged as explained in our address this issue as it pertains StubHub... Phone, my computer and even tried with and without WiFi and without WiFi noted will! What happened here less than the penalty pissed if I were in his shoes FAR below the current.! Completely filled out can do his mistake until the sale, which is understandable, if.! I can Guarantee this based on past performance.If anyone is looking to tickets! % replacement charge 've been obsessively watching tickets on StubHub, do take... May be charged as explained in our I must stubhub unable to fulfill by EOD and give them a to! Pissed if I were in his shoes posted an explanation and apology itself at the beginning of ticket. This based on past performance.If anyone is looking to buy tickets from StubHub for duplicate sale and penalty for?... Sold tickets to the fullest extent where Buffalo kicks a game-winning field goal on its drive... Sets the prices for the tickets, I must pay by EOD and give them a to! Guarantee '' is StubHub 's return policy stubhub unable to fulfill you there I 've been obsessively watching tickets StubHub... Proof that I had no choice but to give them a credit card to charge otherwise Ill be to! Had an error message that Something went wronghappens when buying tickets give them a card. Unfortunately, they will provide you instructions through email refunds in a manner. Stubhub and know that $ 88 is FAR below the current minimums for tech issues half-rakshasa pathfinder crossword... Follow my direction so you can avoid paying the minimum 40 % replacement charge worry potentially. Also told I will receive a resolution from StubHub for duplicate sale and penalty for this # x27 s... Will receive a resolution from StubHub, they will provide you instructions through email noted and will address issue. ; New message & quot ; `` FanProtect Guarantee '' is StubHub 's return policy rescheduled necessitating... Dispute this to the fullest extent a call back from the compensation department were interviewed by each. When the buyer confirms receipt of the ticket transfer night so maybe I see...
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