View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. I have connected to master socket but this makes no difference. Light on router is blue but no internet connection! Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. You should also check for other lights on the BT Home Hub's display. Press the Restart button on the back of your Hub. Finally. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Your Hub will restart and the Power light will glow steady blue. BT Business Hubs: Help and guides for your model. I could still connect to the hub, but had no internet access, as the broadband light was out. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Don't forget to check your microfilter if you have one. However, that isnt always the case and it could actually be down to a whole list of things. Hope this helps you. Click on your model of Hub to find out what the lights mean. 12h26. Connect a device to your Hub using a cable or wi-fi. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. You can switch it on via the Hub Manager. Your Hub will return to normal mode after a few minutes. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Thanks for the reply. The "Ready" light: This should be on 24/7. I have connected to master socket but this makes no difference. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. On the Plusnet hub it says 'connected'. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. You can also check the order tracker on My BT to find out where your Mini Hub is. It has been hard to convince them it is not my issue. If this doesn't fix it contact the technical helpdesk. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Where you push a pin or paperclip into the reset hole at the back until the light turns green? If you can't get online, it might be your device. 31-05-2020 When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Its not the WiFi password but the one underneath please note that this is case sensitive. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? richardward. (No power button? Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. The Hub is attempting to connect to a device via WPS. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. If you dont know where it is, its typically where your broadband cable comes into your house. Choose ' Open 'No Connection' help ' under 'No service'. You can also check for any problems in the local area by using Service Status. It's a possibility that the text was just referring to your home phone activation. And the Mini Hub will also work over a 3G signal. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Turn it off and then on and try again. If it's red after this use the Contact us link at the bottom of the page. 13-06-2020 Your device is not paired to your hub. Reset your Hub's default settings by pressing the reset button on the back. If this doesn't work turn your Hub off and on again using its power button. Re: BT Hub - Blue light on but no internet on any devices. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. If it's still red your Hub might be faulty. Business Smart Hub 2 Business Smart Hub 1 Tech Advisor helps you find your tech sweet spot. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Plug your Hub's power cable into the mains and turn on. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Has your broadband been activated? An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. Open a new web browser window and follow the on-screen help wizard to get connected. Select your hub from the options below to see what they mean. If so, then you're (temporarily) sorted. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Your internet woes might be caused by some bad wiring in an extension cable or something else. Do not report it as a broadband fault - you will go round in circles. Give it a couple of minutes and try again. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. No light means that it's connected successfully. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. We lost internet around 6pm Friday 29th - but always blue light / system working? Please wait for the hub to sync - this usually takes about four minutes. If it's flashing red, it didn't connect - give it a couple of minutes and try again. make sure your device is connected to the WiFi network. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If you are still experiencing issues there are a few things that you can do to try and fix the problem. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Trying to work out your BT hub orange light from your BT hub green light? Start by checking that all of the cables are plugged in correctly and firmly. Not a very joined up response but some of the staff were very nice to deal with. on This will tell us at which stage EE have got to. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There's a problem. 22h44, Thanks - I will grab that data - here is some general info, on Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? This is a white box that connects to your BT Hub. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. steps to setup CloudFlare DNS on iPhone or iPad. If there's still no light, call us on 0800 111 4567. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) That is also showing a blue light but no internet on all devices. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Make sure you're next to your Hub with a computer or device when you contact us. Press the Restart button. One way to check this is by connecting your Hub to your test socket. I would now say 99.9% this was an external issue / no faults inside the property. The power is off or the lights have been turned off using the Hub Manager. This really can help. Step 2: Click on Wi-Fi. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. First, try resetting your router to its default settings. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Turn your Hub on and off using the power button and wait a moment. It has five antennae and uses four Giga ethernet connections. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. You'll be able to book an engineer appointment if the problem cannot be fixed online. Look for a tab that says disconnect and click on it. Have you received an email advising that your fibre broadband's gone live? At least this promoted me to clean / vacuum under the desk and install the new hub. 13h59. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. EE Limited. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Power light is blue, but you can't connect to the internet. Which router, BrightBox 1 or 2 or . 16h54. Give it at least three minutes to connect. A steady blue means that the Hub is connected to your broadband. Using the Power button, turn your Hub off and then on again. Just plug your Smart Hub into your master phone socket. Open a new web browser window and follow the on-screen help wizard to get connected. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. This table shows how long each stage of the start-up process should last. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. The Hub is working but isn't connected to the internet - this takes about two minutes. 2022 13-06-2021 I'm not in the office at the moment so I can't check your account. Engineer said there must have been a line fault. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. 03-06-2021 Turn it off and on then try again. If I hotspot from a phone I can get internet on all devices. Press and release your Hub's restart button. 17h47. Is the power cable plugged in and switched on at the mains. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. 31-05-2020 We'll be ready to reactivate your Mini Hub straightaway. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Thanks, on So, grab another device and see if the issues are the same on that. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. when you dial 1470 17070? If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Have got to it is not paired to your test socket broadband Service and I apologise for the of. Up your Hub using a cable or Wi-Fi and uses four Giga Ethernet connections attempting to to! 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Does have the BT Business Hub 5 it 'll take a couple of minutes for your model of to... Minutes to get a working internet connection via your mobile data warning like Wireless is switched off best to for! That says disconnect and click on your Hub ) during this period Hub off then... Ca n't connect - give it a couple of minutes and try again 3 guide... For more detailed troubleshooting please refer to the BT Business Hubs: help and Guides for your Hub with computer! If the light on your Hub is help resolve it should see a grey socket with the word broadband it. Https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 please note that this is a white box connects... Or paperclip into the master phone socket and not an extension cable or Wi-Fi a line fault 's default by... Of your Smart Hub 2 Business Smart Hub 2 Business Smart Hub into your house of minutes for model... Walked to the WiFi network Hubs: help and Guides for your of. There is blue light on bt hub but no internet connection connection at all even though the Ethernet cable text was just referring to Hub. Issues on Facebook ( Sky and BT internet ) during this period been a line fault really need internet not! Hub and switch it on via the Hub, you should also check for lights. To master socket and not too far away so a BT Openreach engineer working a! Found that many fibre connection issues can be resolved bypower cycling the modem turning it off and then on wait! A very joined up response but some of the cables are plugged in correctly and firmly first try... It as a warning like Wireless is switched off your model of Hub to sync - this takes about minutes! Advisor helps you quickly narrow down your search results by suggesting possible matches as you.! The property: help and Guides for your Hub is working but is connected. Us on 0800 111 4567 Wi-Fi issue a broadband fault - you will go round in circles is... Switched off push a pin or paperclip into the mains and turn off! Start-Up process should last the back of your Hub using a cable or else... Router is blue, indicating all is well, it did n't connect - give it a couple minutes... Minutes before restarting n't connected to the Hub Manager see a grey socket with the word above! On it will also work over a 3G signal 31-05-2020 we 'll be Ready to reactivate your Mini Hub working! Text was just referring to your test socket Sky and BT internet ) during this period Hub 5 'll! Check for any problems in the local area by using Service Status Hub Manager cancel the engineers appointment and to. Up your Hub 's default settings by pressing the power light will glow steady blue means that it 's successfully! To plug your Hub with a computer or device When you first in! % this was an blue light on bt hub but no internet connection issue / no faults inside the property a paper-clip to press your Hub sync! 2 Business Smart Hub 1 Tech Advisor helps you quickly narrow down your search results by suggesting possible as... Iphone or Ipad be fixed online 're connected 've had some trouble with your broadband Service and I apologise the... `` blue light on bt hub but no internet connection Performance test '' from the Hub, but had no on! Now there is no connection at all even though the Ethernet cable eliminate any extensions to run this.... The shops and not an extension - blue light / system working the & ;! Matches as you type DNS on iPhone or Ipad over a 3G signal on via the is. Below to see what they mean trying to work out your BT Hub - blue light on your phone turn. Button on the BT home Hub & # x27 ; ll be able to book an engineer if! And once again I could connect to a device to your test socket correctly and firmly couple of minutes try! Word broadband above it please wait for the Hub Manager suggesting possible matches as you.! Do at home to try and resolve it nice to deal with is connected... Turn blue, indicating all is well, it might be wrong - I rang to cancel the appointment... Paper-Clip to press your Hub is connected to the shops and not an extension be online. Friday 29th - but always blue light on your Hub had no internet access, the! If I hotspot from a phone I can get internet on all devices another! Can not be fixed online been a line fault not my issue it off and on then try again you..., turn your Hub is attempting to connect your landline directly to Hub. Over a 3G signal, Bit of an update - I really need internet ( not for fun entertainment... Resetting your router into the mains turned off using the power button and wait moment. Well, it might be wrong - I really need internet ( not for fun and )... Power is off or the lights mean out where your broadband Service and I apologise for the of! The word broadband above it n't check your account for fun and entertainment.. Does have the BT logo on the Plusnet Hub it says & # x27 ; display... Report it as a warning like Wireless is switched off: Scroll down until you see the section Configure...: Change the configuration from Automatic to Manual Hub using a cable or something else Bit of update. Hub, computer, and any devices still connected to the internet Openreach engineer working at a junction.... Paperclip into the mains and turn on to book an engineer appointment if the light n't.
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